Returns & Exchanges

30 Day Return Policy

 

You have 30 days to send your items back for a refund or store credit. Please note the following special considerations:

  1. FINAL SALE ITEMS: Undergarments (such as corsets, body shapers, lingerie, panties and underwear), make-up, gift cards, electronic gift certificates, and store credits are all final sale items. FINAL SALE items cannot be returned for exchange, credit, or refunds.

  2. All returned items must be in NEW condition with tags still attached and original packaging if applicable.

Direct exchanges where we swap one item for another are not possible since we cannot guarantee the desired item will be in stock. However, you may simply send back the item(s) you wish to exchange for store credit towards the new item(s).

To Exchange:

  • Go to your order history page: Order History. Find the order you'd like to return and follow the on screen instructions to create an RMA (Return Merchandise Authorization).

  • Print the RMA form and send it with your return item(s) within 30 days, with tags attached, and in NEW condition.

  • When your package reaches our facilities and is processed by our Returns Department, you will be issued an immediate refund or store credit to use towards any item sitewide.

If you believe you have received a damaged or defective item, or items different from what you have ordered, please contact Customer Support for assistance.

We are happy to resolve the issue for you. :)

  1. Damaged, defective or wrong items sent to you.

  2. Unworn items in NEW condition with tags attached and original packaging such as shoe boxes and sanitary liner (for swimwear) in tact.

  1. Items outside of the 30 day return period

  2. Items missing tags and/or not in NEW condition.

  3. Undergarments such as underwear, panties, corsets, lingerie

  4. Gift cards, electronic gift certificates, store credits.

  1. Please make sure the items you are returning are unworn items in NEW condition with tags attached and original packaging such as shoe boxes and sanitary liner (for swimwear) in tact.

  2. Go to your order history page: Order History. Find the order you'd like to return and follow the on screen instructions to create an RMA (Return Merchandise Authorization).

  3. The return address and instructions will be printed on the RMA form. Please include a copy of the RMA form in your return package.

  4. You may use any shipping company of your choice (USPS, FedEx, UPS, etc.) to ship your return package back to us.

Return shipping is at the customer’s expense. Shipping fees are non-refundable.